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Frequently asked questions

Have questions about ordering from House of John? Find answers below about our authentic fragrances, decant sizes, shipping, returns, and more.

Are your fragrances 100% authentic?
Yes. All fragrances offered by House of John are 100% authentic. We purchase genuine fragrances and carefully hand-decant them into smaller atomizers. We never sell counterfeit or imitation fragrances.
What is a fragrance decant?
A fragrance decant is a smaller amount of an authentic fragrance transferred from the original full-size bottle into a travel-friendly spray atomizer. It allows you to experience the fragrance before committing to a full bottle.
What decant sizes do you offer?
We offer 2ml, 5ml, 8ml, and 10ml decants. Available sizes may vary depending on the fragrance.
Will my decant arrive in the original fragrance bottle?
No. Your fragrance will arrive in a decant atomizer, not the original manufacturer’s bottle or packaging. The fragrance inside is carefully transferred directly from an authentic full-size bottle.
How long does shipping take?
Orders are typically processed within 2–4 business days. Delivery times vary depending on your location and the shipping carrier. Tracking information will be provided once your order ships.
What shipping carriers do you use?
We ship orders using USPS or UPS. The carrier may vary depending on your location and the shipping option selected at checkout.
What if my order arrives damaged or leaking?
Please contact House of John as soon as possible with your order number and clear photos of the damaged item and packaging. We will review the issue and work with you to make it right.
Can I return or exchange a fragrance decant?
Because fragrance decants are personal-use products, all sales are final and opened or used decants cannot be returned or exchanged. If you receive the wrong item or your order arrives damaged, please contact us as soon as possible.
How should I store my fragrance decant?
Store your fragrance in a cool, dry place away from direct sunlight, heat, and extreme temperatures. Proper storage will help protect the fragrance and maintain its quality.
Is House of John affiliated with the fragrance brands shown on this website?
House of John is an independent fragrance-decant retailer and is not affiliated with, endorsed by, or sponsored by the fragrance brands featured on this website. All brand names and trademarks belong to their respective owners.